Director, Integrated Marketing Strategy & Operations, Merchant


About the Role DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we're looking for a marketing leader, with experience sitting at the intersection of growth, brand and operations, to oversee integrated marketing strategy and operations for B2B at DoorDash. You will think about the business like a GM, propel cross-functional projects like a product manager, and understand how to speak to our customers like an experienced marketer. We're looking for someone with experience setting and hitting goals, managing complex marketing campaigns, and communicating with executive leadership and partners. You will paint a long-term vision one moment, and transition to diving into the weeds across performance marketing, analytics, product, operations and creative the next. You will report into our Head of Integrated Marketing Strategy & Operations. You're excited about this opportunity because you will… Oversee strategic planning (includes annual and quarterly) and coordinate execution of major B2B marketing programs to accelerate merchant selection, retention and production adoption on DoorDash. Be the lynchpin between marketing teams (Growth, Brand, CRM, Product Marketing), sales strategy and operations, product, finance, analytics and other departments to build a holistic and integrated B2B marketing strategy/plan. Manage internal communications of final B2B integrated marketing vision, strategy, performance and opportunities to executives and leads across the organization. Work to support new products and expansion opportunities, including new categories, new business models, and internationalization and localization, through advocating and unlocking marketing resourcing and budgets. Track B2B marketing performance metrics across departments, reporting progress out to the team and senior leaders from brand health to acquisition, retention and production adoption, identifying risks and to leadership and building mitigation strategies in partnership with marketing teams and leads. Work with operations and finance teams to set the right goals and measurements with the team, and work with marketing partners and operators to create integrated plans to achieve these goals. Build frameworks for budgeting, campaign tracking, and goal forecasting. Partner with Marketing leadership to build and achieve investment asks, and planning and headcount deliverables. We're excited about you because…You have: 7+ years experience in marketing (at least 2 years with B2B focus), preferably with diverse experience across performance, brand and integrated marketing 3+ years of direct management experience or experience managing large teams with dotted line reporting structures 2 years or more in consulting, operations/GM role, strategy development, or finance Bachelor's degree Experience organizing information in a high level way to communicate points to partners and team members. Project management experience, including building campaign calendars/trackers, setting DRIs, and following up to hit deadlines. Deep experience managing towards, and balancing, brand and performance-oriented goals to achieve company-level P&L outcomes. Experience working with data and balancing quantitative measurement. Excel skills (can perform complex functions) and basic SQL understanding Experience distilling complex marketing strategies and programs into a clear vision and story to create education and visibility with senior leaders across the company Experience managing complex projects without making mistakes or missing deadlines, and you build teams that analyze results at the most granular level A quantitative nature - you get excited when insights jump out of the data Strategic-mindset - you find trends in your data and look for the "so what" Collaborative approach - you love working with a team, and both learning from and teaching others Fun - you enjoy what you do and love to have fun Why You'll Love Working at DoorDash We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page. DoorDash is growing and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. If you need any accommodations, please inform your recruiting contact upon initial connection. ]]]]>